ITExamDump의Cisco인증 642-242덤프는 몇십년간 IT업계에 종사한 전문가들이Cisco인증 642-242 실제 시험에 대비하여 제작한 시험준비 공부가이드입니다. Cisco인증 642-242덤프공부가이드로 시험준비공부를 하시면 시험패스가 쉬워집니다. 공부하는 시간도 적어지고 다른 공부자료에 투자하는 돈도 줄어듭니다. ITExamDump의Cisco인증 642-242덤프는 Cisco인증 642-242시험패스의 특효약입니다.
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시험 번호/코드: 642-242
시험 이름: Cisco (Unified Contact Center Enterprise Implementation(UCCEI))
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Q&A: 135 문항
업데이트: 2014-04-16
많은 사이트에서도 무료Cisco 642-242덤프데모를 제공합니다. 우리도 마찬가지입니다. 여러분은 그러한Cisco 642-242데모들을 보시고 다시 우리의 덤프와 비교하시면, 우리의 덤프는 다른 사이트덤프와 차원이 다른 덤프임을 아사될 것 입니다. 우리 ITExamDump사이트에서 제공되는Cisco인증642-242시험덤프의 일부분인 데모 즉 문제와 답을 다운받으셔서 체험해보면 우리ITExamDump에 믿음이 갈 것입니다. 왜냐면 우리 ITExamDump에는 베터랑의 전문가들로 이루어진 연구팀이 잇습니다, 그들은 it지식과 풍부한 경험으로 여러 가지 여러분이Cisco인증642-242시험을 패스할 수 있을 자료 등을 만들었습니다 여러분이Cisco인증642-242시험에 많은 도움이Cisco 642-242될 것입니다. ITExamDump 가 제공하는642-242테스트버전과 문제집은 모두Cisco 642-242인증시험에 대하여 충분한 연구 끝에 만든 것이기에 무조건 한번에Cisco 642-242시험을 패스하실 수 있습니다. 때문에Cisco 642-242덤프의 인기는 당연히 짱 입니다.
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NO.1 When setting up the Cisco Unified IP IVR 4.1(x) to communicate with Cisco Unified Communications
Manager, how do you configure the IP IVR to communicate with more than one Cisco Unified
Communications Manager server in the cluster?
A. On the JTAPI Provider Configuration web page, there are two fields to input the IP addresses or host
names of the Cisco Unified Communications Manager servers.
B. On the JTAPI Provider Configuration web page, you can enter only one Cisco Unified Communications
Manager server for the JTAPI provider.
C. On the JTAPI Provider Configuration web page, list the IP addresses or host names of the Cisco
Unified Communications Manager servers separated by a comma.
D. On the JTAPI Provider Configuration web page, enter the IP address or host name of the publisher and
when you synchronize the configuration, the IP IVR will automatically configure the available Cisco
Unified Communications Manager servers.
Answer: C
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NO.2 In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports created
in the Unified IP IVR 4.0(x)?
A. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified
Communications Manager Administration prior to configuring the CTI route points in the IP IVR in the
CRS Administration menu.
B. CTI route points and CTI ports are created from the CRS Administration menu. The CRS
Administration will automatically create and associate the CTI route points and CTI ports in Unified
Communications Manager.
C. CTI route points and CTI ports are created from the CRS Administration first and then the CTI route
points and CTI ports are associated to the correct user using Unified Communications Manager
Administration manually.
D. CTI route points and CTI ports can either be created from the CRS Administration menu or from the
Cisco Unified Communications Manager Administration as long as the CTI route points and CTI ports are
associated to the correct IP IVR user profile.
Answer: B
Cisco시험문제 642-242 642-242
NO.3 The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities. In this
sample script, at what priority will the call be queued?
A. Three (3) ?As set in the Queue Priority node.
B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node
is executed.
Answer: B
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NO.4 In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI route
point to be associated with a JTAPI user?
A. Create the CTI route point device and assign a directory number.
B. Using device association, map the CTI route point directory number to the JTAPI user.
C. Create a calling search space that includes the JTAPI user and CTI route point directory number.
D. Create a new directory number and associate it to the JTAPI user.
Answer:A
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NO.5 In the Cisco Unified Contact Center Enterprise, a Dialed Number Plan can be created to make it
easier for agents to perform transfers. Which of the following dialed numbers are invalid for agents to dial
from the plan?
A. SALES
B. 3%45
C. 3333
D. TEC123
Answer: B
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NO.6 In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple
components. Choose the correct set of matching terms that fill in the missing object names in each
component.
A. 1 = CTI route point 2 = JTAPI call control group 3 = DNIS (temporary label)
B. 1 = CTI route point 2 = Dialog control group 3 = DNIS (temporary label)
C. 1 = CTI port 2 = JTAPI call control group 3 = CTI route point
D. 1 = CTI route point 2 = JTAPI call control group 3 = None
Answer:A
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NO.7 When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing
other emergency calls, where should Urgent Priority be checked off in?
A. route pattern
B. route list
C. route group
D. calling search space
Answer:A
Cisco 642-242 642-242자료
NO.8 What is the correct order of steps to install a new Cisco Unified IP Phone for a Unified Contact Center
Enterprise agent in Unified Communications Manager 5.x?
A. add device and device type, select model, enter the MAC address, and assign to device pool
B. add peripheral and peripheral type, select model, and assign to device pool
C. add phone, select model, enter the MAC address, and assign to device pool
D. add agent, select model, enter the MAC address, and assign to device pool
Answer:A
Cisco 642-242자료 642-242 642-242 642-242
NO.9 Which of the following is not recommended to reside on the C: drive partition of any Cisco Unified ICM
Server?
A. Microsoft SQL Server log files
B. Core Unified ICM software
C. Microsoft SQL Server
D. Unified ICM Historical Data Server Database
Answer: D
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NO.10 In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager
subscriber for the Cisco voice gateway is down, how will incoming calls be treated?
A. The call will get a "fast busy" and be terminated by the gateway.
B. The voice gateway will reroute the call to a secondary CTI route point.
C. The voice gateway will use the alternative/backup subscriber in the cluster for call control.
D. The voice gateway will route around the subscriber to an IP IVR port.
Answer: C
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NO.11 Media termination points in Cisco Unified Communications Manager provide media services such as
call hold and call transfer for a call routed to an H.323 endpoint. To configure an MTP resource, which two
items must be configured? (Choose two.)
A. MTP type
B. MAC address
C. media routing domain
D. device pool
E. location
Answer:AD
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NO.12 A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre-defined label
or extension on a Cisco Unified Communications Manager IP Phone. What is the impact of that sort of
routing on the system?
A. The Cisco Unified Contact Center Enterprise solution will automatically take the call back based on the
ring-no-answer settings for the agent group associated with the call if no one answers within the timeout
parameter.
B. The Cisco Unified Contact Center Enterprise solution cannot send calls outside the defined range of
agent extensions / device targets in the system.
C. The Cisco Unified Contact Center Enterprise solution loses track of the call and reports it as
"transferred out".
D. The Cisco Unified Contact Center Enterprise solution does not lose track of the call if the call is
transferred to a monitored or agent extension / device target in the system.
Answer: C
Cisco자료 642-242 dumps 642-242시험문제
NO.13 In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway
fails, which of the following will not occur?
A. CTI OS Server disconnects all active agent CTI OS desktop clients from failed server.
B. CTI OS Agent Desktop clients attempt to automatically connect to another CTI OS Server.
C. CTI OS Agent Desktop clients display an "Offline" message.
D. Both CTI OS Servers perform a graceful shutdown to reset CTI OS Agent Desktop client connections.
Answer: D
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NO.14 In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the
following actions can the agent take?
A. Log off.
B. Change state to Not Ready.
C. Answer the call being sent to them.
D. Enter wrap-up data from the prior call.
Answer: C
Cisco자격증 642-242최신덤프 642-242시험문제 642-242 642-242기출문제
NO.15 In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the
system?
A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls
hitting that script to 1.
B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.
C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.
D. Use a Queue Priority node for support and other non-sales calls with priority 1.
Answer: B
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