ITExamDump전문가들은ISEB BH0-006인증시험만을 위한 특별학습가이드를 만들었습니다.ISEB BH0-006인증시험을 응시하려면 30분이란 시간만 투자하여 특별학습가이드로 빨리 관련지식을 장악하고,또 다시 복습하고 안전하게ISEB BH0-006인증시험을 패스할 수 잇습니다.자격증취득 많은 시간과 돈을 투자한 분들보다 더 가볍게 이루어졌습니다
ISEB인증 BH0-006시험을 통과하여 자격증을 취득하여 IT 업계에서의 자신의 자리를 지키려면 많은 노력이 필요합니다. 회사일도 바쁜데 시험공부까지 스트레스가 장난아니게 싸이고 몸도 많이 상하겠죠. ITExamDump는 여러분을 위해 최신ISEB인증 BH0-006시험에 대비한ISEB인증 BH0-006덤프를 발췌하였습니다. ISEB인증 BH0-006덤프는ISEB인증 BH0-006시험의 기출문제와 예상문제가 묶어져 있어 시험적중율이 굉장히 높습니다. 쉽게 시험을 통과하려면ITExamDump의 ISEB인증 BH0-006덤프를 추천합니다.
ITExamDump는 IT인증시험 자격증 공부자료를 제공해드리는 전문적인 사이트입니다. ITExamDump제품은 100%통과율을 자랑하고 있습니다. ISEB인증 BH0-006시험이 어려워 자격증 취득을 망설이는 분들이 많습니다. ITExamDump가 있으면 이런 걱정은 하지 않으셔도 됩니다. ITExamDump의ISEB인증 BH0-006덤프로 시험을 한방에 통과하여 승진이나 연봉인상에 도움되는 자격증을 취득합시다.
시험 번호/코드: BH0-006
시험 이름: ISEB (ITIL V3 Foundation Certificate in IT Service Management)
Pass4Tes가 제공하는 제품을 사용함으로 여러분은 IT업계하이클래스와 멀지 않았습니다. Pass4Tes 가 제공하는 인증시험덤프는 여러분을ISEB인증BH0-006시험을 안전하게 통과는 물론 관연전업지식장악에도 많은 도움이 되며 또한 우리는 일년무료 업뎃서비스를 제공합니다.
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NO.1 Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A.1 only
B.2 only
C.Both of the above
D.None of the above WArialZ
ANSWER: c
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NO.2 "Service Management is a set of specialised organizational capabilities for providing value to
customers in the form of services".
These specialised organizational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers WArialZ
ANSWER: b
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NO.3 A Known Error has been raised after diagnosis of a Problem was complete but before a workaround
has been found. Is this a valid approach?
A.Yes
B.No, the workaround must be found before a Known Error is created
C.No, a Known Error can only be raised after the permanent resolution has been implemented
D.No, a Known Error must be raised at the same time as a problemWArialZ
ANSWER: a
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NO.4 Which stage of the Change Management process deals with what should be done if the change is
unsuccessful?
A.Remediation Planning
B.Categorization
C.Prioritization
D.Review and Close WArialZ
ANSWER: a
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NO.5 Which of the following is NOT a benefit of using public frameworks and standards?
A.Knowledge of public frameworks is more likely to be widely distributed
B.They are always free ensuring they can be implemented quickly
C.They are validated across a wide range of environments making them more robust
D.They make collaboration between organizations easier by giving a common language WArialZ
ANSWER: b
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NO.6 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service CatalogueWArialZ
ANSWER: b
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NO.7 Which of the following Availability Management activities are considered to be proactive as opposed to
reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A.All of the above
B.1 and 2 only
C.1 and 3 only
D.2 and 3 only WArialZ
ANSWER: b
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NO.8 Which processes review Underpinning Contracts on a regular basis?
A.Supplier Management and Service Level Management
B.Supplier Management and Demand Management
C.Demand Management and Service Level Management
D.Supplier Management, Demand Management and Service Level Management WArialZ
ANSWER: a
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NO.9 Which of the following is NOT an example of a Service Provider Type?
A.Internal service provider
B.External service provider
C.Third-party provider
D.Shared services unit WArialZ
ANSWER: c
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NO.10 Which of the following is a responsibility of Supplier Management?
A.Development, negotiation and agreement of Service Level Agreements (SLAs)
B.Development, negotiation and agreement of contracts
C.Development, negotiation and agreement of the Service Portfolio
D.Development, negotiation and agreement of organizational Level Agreements (OLAs)WArialZ
ANSWER: b
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NO.11 What would you use the seven Rs of Change Management for?
A.To assist with the impact analysis for a Change request
B.To review changes after they have been implemented
C.To allocate the roles and responsibilities during the Change Management process
D.To act as a framework for implementing a ChangeWArialZ
ANSWER: a
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NO.12 The BEST definition of an Incident is:
A.An unplanned disruption of service unless there is a backup to that service
B.An unplanned interruption or reduction in the quality of an IT Service
C.Any disruption to service whether planned or unplanned
D.Any disruption to service that is reported to the Service Desk, regardless of whether the service is
impacted or not WArialZ
ANSWER: b
ISEB BH0-006덤프 BH0-006자격증
NO.13 Which is the BEST definition of a Configuration Item (CI)?
A.An item of hardware or software registered in the asset database
B.A collection of information used to describe a hardware or software item
C.An asset, service component or other item that is, or will be, under the control of Configuration
Management
D.Information recorded by the Service Desk when an Incident is reportedWArialZ
ANSWER: c
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NO.14 Defining the processes needed to operate a new service is part of:
A.Service Design: Design the processes
B.Service Strategy: Develop the offerings
C.Service Transition: Plan and prepare for deployment
D.Service Operation: IT Operations Management WArialZ
ANSWER: a
ISEB BH0-006인증 BH0-006
NO.15 Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and
Partners"?
A.Suppliers, manufacturers and vendors
B.Customers
C.Internal departments
D.The Facilities Management function WArialZ
ANSWER: a
ISEB인증 BH0-006시험문제 BH0-006 BH0-006
NO.16 Which process is responsible for discussing reports with customers showing whether services have
met their targets?
A.Continual Service Improvement
B.Business Relationship Management
C.Service Level Management
D.Availability ManagementWArialZ
ANSWER: c
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NO.17 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c
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NO.18 A change process model should include:
1. The steps that should be taken to handle the change with any dependences or co-processing defined,
including handling issues and unexpected events
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A.1, 2 and 3 only
B.All of the above
C.1 and 2 only
D.1, 2 and 4 only WArialZ
ANSWER: a
ISEB자격증 BH0-006 BH0-006 BH0-006
NO.19 Which of the following activities is NOT a part of the Deming Cycle?
A.Act
B.Plan
C.Do
D.Coordinate WArialZ
ANSWER: d
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NO.20 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c
ISEB BH0-006 BH0-006 BH0-006최신덤프
NO.21 The consideration of business outcomes and value creation are principles of which part of the Service
Lifecycle?
A.Continual Service Improvement
B.Service Strategy
C.Service Design
D.Service TransitionWArialZ
ANSWER: b
ISEB BH0-006 BH0-006 BH0-006자격증
NO.22 Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
A.1 and 3 only
B.All of the above
C.2 and 4 only
D.1, 2 and 4 only WArialZ
ANSWER: d
ISEB자료 BH0-006 BH0-006 dumps BH0-006자격증
NO.23 Which of the following do Technology metrics measure?
A.Components
B.Processes
C.The end to end service
D.Customer satisfactionWArialZ
ANSWER: a
ISEB dump BH0-006 BH0-006 BH0-006 BH0-006자료
NO.24 Which process is responsible for recording the current details, status, interfaces and dependencies of
all services that are being run or being prepared to run in the live environment?
A.Service Level Management
B.Service Catalogue Management
C.Demand Management
D.Service TransitionWArialZ
ANSWER: b
ISEB BH0-006자격증 BH0-006
NO.25 What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources WArialZ
ANSWER: c
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NO.26 What would be the next step in the Continual Service Improvement (CSI) Model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?WArialZ
ANSWER: c
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NO.27 Within Service Design, what is the key output handed over to Service Transition?
A.Measurement, methods and metrics
B.Service Design Package
C.Service Portfolio Design
D.Process definitions WArialZ
ANSWER: b
ISEB BH0-006자격증 BH0-006 BH0-006 BH0-006
NO.28 Which of the following do Service Metrics measure?
A.Processes and functions
B.Maturity and cost
C.The end to end service
D.Infrastructure availability WArialZ
ANSWER: c
ISEB BH0-006 BH0-006 BH0-006 BH0-006 BH0-006
NO.29 Which of the following activities are helped by recording relationships between Configuration Items
(CIs)?
1. Assessing the impact and cause of Incidents and Problems
2. Assessing the impact of proposed Changes
3. Planning and designing a Change to an existing service
4. Planning a technology refresh or software upgrade
A.1 and 2 only
B.All of the above
C.1, 2 and 4 only
D.1, 3 and 4 onlyWArialZ
ANSWER: b
ISEB BH0-006 BH0-006덤프 BH0-006자료
NO.30 In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned
by which set of activities?
A.Baseline assessments
B.Service and process improvements
C.Taking measurements and recording metrics
D.Setting measurement targetsWArialZ
ANSWER: b
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ITExamDump에서 제공되는ISEB BH0-006인증시험덤프의 문제와 답은 실제시험의 문제와 답과 아주 유사합니다. 아니 거이 같습니다. 우리ITExamDump의 덤프를 사용한다면 우리는 일년무료 업뎃서비스를 제공하고 또 100%통과 율을 장담합니다. 만약 여러분이 시험에서 떨어졌다면 우리는 덤프비용전액을 환불해드립니다.
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